Privacy Policy

Introduction

WisePoint Quest is committed to protecting the privacy and security of personal information provided to us. This policy explains how we collect, use, and safeguard your data when you interact with our website or use our services.

We recognise the trust you place in us when sharing personal details, and we take that responsibility seriously. This document outlines our practices in clear terms so you understand exactly what happens to your information.

Information We Collect

When you contact us to enquire about or book our services, we collect information necessary to fulfil your request. This typically includes your name, email address, and details about your culinary interests or learning goals.

If you book a session, we may also collect dietary requirements, skill level information, and preferred dates or times. For payment processing, we collect billing information though we do not store complete payment card details on our servers.

Our website uses cookies to improve functionality and analyse how visitors use the site. You can control cookie preferences through the banner that appears on your first visit or by accessing your browser settings.

How We Use Your Information

The primary purpose of collecting your information is to provide the services you've requested. We use your contact details to communicate about bookings, send session confirmations, and provide follow-up materials like recipes or technique notes.

We may occasionally send information about new workshops or services that might interest you based on previous bookings. You can opt out of these communications at any time by replying to any email with an unsubscribe request.

Your dietary requirements and learning goals help us personalise your experience and ensure sessions are tailored to your needs. We do not use this information for any purpose beyond improving the service we provide to you.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data belongs to you, and we respect that principle absolutely.

We do share limited information with service providers who help us operate our business. This includes payment processors who handle transactions securely, and email service providers we use for communication. These providers are contractually obligated to protect your data and use it only for the specific purposes we authorise.

If required by law or to protect our legal rights, we may disclose information to regulatory authorities or law enforcement. We will only do so when legally obligated or when we believe disclosure is necessary to prevent harm.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Our website uses SSL encryption to protect data transmitted between your browser and our servers. Access to personal information is restricted to employees and contractors who need it to perform their job functions, and they are bound by confidentiality obligations.

While we strive to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, but we continuously review and update our security practices to maintain the highest reasonable level of protection.

Your Rights

You have the right to request access to the personal information we hold about you. If you'd like to review this data, contact us and we'll provide it in a commonly used electronic format within one month.

If any information we hold is inaccurate or incomplete, you have the right to request correction. We'll update our records promptly and notify any third parties with whom we've shared the information where appropriate.

You can request deletion of your personal data at any time, subject to certain legal exceptions. For example, we may need to retain some information for accounting purposes or to comply with legal obligations, but we'll delete everything else and explain what we must keep and why.

You have the right to object to processing of your data for marketing purposes. As mentioned above, you can opt out of marketing communications at any time, and we'll stop sending them immediately.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected and to comply with legal or regulatory requirements.

Booking information is typically retained for seven years for accounting and tax purposes. Communication records related to enquiries are usually deleted after two years if no booking was made.

If you request deletion of your data, we'll remove it from active systems promptly. Some information may persist in backup systems for a limited time, but it will be deleted during the next backup cycle.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under sixteen years of age without parental consent. If a parent or guardian believes we've inadvertently collected information from a child, please contact us and we'll delete it immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll update the date at the top of this page and, where appropriate, notify active clients by email.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact us at:

Email: [email protected]
Address: 42 Culinary Lane, Bristol BS1 4QA, United Kingdom

We'll respond to your enquiry as quickly as possible, typically within three business days.